Insights on conversion, engagement, and retention

I help membership and SaaS businesses optimize their growth with product marketing instead of doubling down on paid acquisition

I'm Nicolas Merouze and Fieki is my product marketing agency. It is also home of Product Record, a platform to measure customer satisfaction.
Product Marketing Guides
Customer Onboarding Hub Everything you need to know about customer onboarding: content, UX, emails, high-touch contact points, case studies, tools, glossary, and Q&A.
Customer Success: A Comprehensive Guide for SaaS companies (2019) Conversion and retention best practices using customer success for customer onboarding, feedback, KPI monitoring, and more.
Customer Surveys: Complete Guide for SaaS Companies [21 Examples] The right questions to ask at the right time for the following surveys: qualification, satisfaction (CSAT), NPS, CES, onboarding, and product/market fit.