Customer Onboarding Hub

Everything you need to know about customer onboarding: content, UX, emails, high-touch contact points, case studies, tools, glossary, and Q&A.

There is a lot to say about customer onboarding.

So much so that it's hard to grasp everything there is to be done to improve the onboarded rate.

This growing playbook assembles the most important strategies.

Fundamentals

How to reduce friction even in complex B2B products

The best content-based strategies for conversion and retention

9 email best practices

High-touch contact points deliver the most value

Customer Survey Guide (including onboarding and NPS surveys)

Customer Success Guide (with onboarding tips)

Coming soon

  • List of 50+ customer onboarding tools
  • Glossary
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Product Marketing Guides
Customer Onboarding Hub Everything you need to know about customer onboarding: content, UX, emails, high-touch contact points, case studies, tools, glossary, and Q&A.
Why the relationship with your customers should be the heart of your SaaS product strategy All the markets get so over-crowded the value now lies into your brand and relationship with customers more than your product.
Customer Surveys: Complete Guide for SaaS Companies [21 Examples] The right questions to ask at the right time for the following surveys: qualification, satisfaction (CSAT), NPS, CES, onboarding, and product/market fit.