Privacy Policy
We take your privacy very seriously.

Fieki is a service provided to you by Fieki, a company established in France. Fieki is the "data controller" for Fieki.

As a French company, we implement General Data Protection Regulation (GDPR) (EU) 2016/679.

We are happy to receive your questions or concerns through support@fieki.com.

At Fieki, we collect and manage data according to the following Privacy Policy (last update May 22nd, 2018).

Summary

  • Your data is yours & you can change or delete it at any time;
  • You can contact us at any time to export your business data;
  • Your data is shared with sub-processors required to provide the service (see full list and purposes);
  • We encrypt backups, don't store credit card numbers on our servers and generally make sure your data is safe;
  • All data (including backups & logs) is deleted after a reasonable period;
  • When legally required, or when we suspect fraud, we may share data with law enforcement;
  • If you have questions, write to support@fieki.com.

Privacy Policy

By using fieki.com (the "Website") and/or a Fieki account (the "Service"), you agree to the terms of this Privacy Policy and the Terms of Service. Fieki is designed and operated by Fieki ("Fieki"). Please read the Terms of Service in their entirety, and refer to those for definitions and contacts.

Personal Data Processed

Personal data refers to data that can be related to you as a natural person. We may come to process the following types of personal data related to you:

  • Contact details such as name, e-mail address, phone number;
  • User information, e.g. if you log into a Fieki account or visit our websites. Such information may include your IP address, device and browser type, time zone, geographical position and also information about how you interact with our services and what you are interested in, e.g. which features are used and which buttons are clicked;
  • Other information we receive from you through your contact with us.

Non Personal Data Processed

Fieki also collects & process the data you input to provide the service, such as:

  • Company information (account / registration)
  • Emails from your customers
  • Documents and their metadata (tags, groups, workspaces, members)

Purposes Of Processing

We process personal and non personal data for the following purposes:

  • To provide our services in accordance with relevant terms and conditions
  • Administration of the business relationship with you
  • To develop and improve our services
  • To provide you as a current or potential Fieki customer representative with information and offers about our services.

Other Data Collected

We collect anonymous data from every visitor of the Website to monitor traffic and fix bugs. For example, we collect information like web requests, the data sent in response to such requests, the Internet Protocol address, the browser type, the browser language, and a timestamp for the request.

For the Service, we ask you to register an account, log in and provide certain information (such as names and email addresses of your team members, your company name and address and your credit card information) in order to be able to store your documents, as well as periodically automatically bill you & charge your card (credit card numbers are never stored on Fieki servers, but are securely transmitted and stored with our payment provider).

We use cookies to store session information for your convenience. Cookies must be enabled to use the Website and the Service.

In order to take advantage of certain features of the Service, you may also choose to provide us with other personal information, such as your picture, but your decision to utilize these features and provide such data will always be voluntary.

Use of the Data

We only use your personal information to provide you the Fieki Service or to communicate with you about the Service or the Website.

With respect to any data you may choose to enter or upload to Fieki, we take the privacy and confidentiality of this data seriously. Your data (in the Service) is specifically not shared between accounts or with the public. We employ industry standard techniques to protect against unauthorized access of data that we store, including personal information. All off-site backups of your data are securely encrypted.

Please note that if you choose to share data, we are not responsible for any violation of privacy law you may be liable for.

We do not share personal information you have provided to us without your consent, unless:

  • doing so is appropriate to carry out your own request;
  • we believe it’s necessary in order to provide the highest quality of service;
  • we believe it's needed to enforce our Terms of Service, or that is legally required;
  • we believe it's needed to detect, prevent or address fraud, security or technical issues;
  • otherwise protect our property, legal rights, or that of others.

Fieki is operated from France. If you are visiting the Website from outside France, you agree to any processing of any personal information you provide us according to this policy.

Fieki may contact you by email. For example, Fieki may send you promotional emails relating to Fieki or communicate with you about your use of the Fieki Website and Service. If you do not want to receive email from Fieki, please opt out of receiving emails at the bottom of any Fieki email. Please note that for some emails (for example billing issues), there’s no option to opt-out.

Sharing of Data with Sub-Processors

To provide the Fieki service, Fieki is using a number of Sub-Processors:

  • Gigalixir (hosting)
  • Google Cloud Platform (hosting, crypted backups)
  • Netlify (hosting)
  • Gandi (domain name registration)
  • DNSimple (DNS management)
  • Postmark (ingoing and outgoing email)
  • GMail (outgoing support email)
  • Paddle (billing)
  • ConvertKit (onboarding email course & general contact)
  • Google Analytics (traffic analysis)
  • Mixpanel (app analysis)
  • Sentry (error tracking)
  • Timber (log tracking)

We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control (our "Agents"). We may need to share personal information with our Agents in order to provide products or services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents.

If Fieki is acquired or merged with an other company, or Fieki sells the Fieki Website and Service to an other company, or if Fieki goes out of business or enters bankruptcy, user information may be transferred to a third party. You acknowledge that such transfers may occur, and that any acquirer of Fieki or its assets may continue to use your personal information as set forth in this policy.

Changes to the Privacy Policy

We may amend this Privacy Policy from time to time. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make major changes in the way we collect or use information, we will notify you by posting an announcement on the Website or sending you an email. A user is bound by any changes to the Privacy Policy when he or she uses the Services after such changes have been first posted.

Questions

Should you have any question or concern, please write to support@fieki.com, or write to Nicolas Mérouze, 47 rue Pascal, 59800 Lille, France.